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Our Testimonials

Past Customers Tell Their Stories

Do you need more information about our team at Benjamin Franklin Plumbing? We encourage you to read the reviews of our satisfied customers below. These stories were from real people that we have recently serviced. You may even recognize some of them as your neighbors and nearby friends. We hope that you find their testimonials helpful, especially in deciding on whether to call us for your plumbing issue. Our expert plumbers are looking forward to providing you with the same outstanding service that we have provided them.

Have we been to your place for a service? We would love to read about your experience, too. Please take a moment to share a few words about our team, services, and overall customer experience below.

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I would refer this Plumbing company to anybody who needs service.

“Their customer service was outstanding when the gentleman his name was Adam and his team came out to my house not only did they fix the problem they did it in a timely manner and went above and beyond they gave me the knowledge to service my equipment after they were done I got no complaints I would refer this Plumbing company to anybody who needs service Benjamin's is the way to go. #ThankYou”

Jason S.

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  • Best service I ever had.

    “Best service I ever had. On time, clean, neat and very nice.”

    Dorothy M.

  • I'm a happy girl now that my water pressure has been restored.

    “I have used Ben Franklin Plumbing twice now and I've been pleased both times. The first time it was Mike L. and this time it was Paul. Both were very nice and respectful. I really like how they explain everything they are going to do and ask if it is OK. I'm a happy girl now that my water pressure has been restored. Thanks guys!”

    Anna W.

  • Thank you for a job WELL DONE.

    “Our service tech was fantastic. He was prompt, courteous, warm and genuine. He knew his job and really is a hard worker. I am very glad he got to do a full inspection of the house since it was built in 1965. Thank you for a job WELL DONE.”

    Larry K.

  • If you run into trouble and can't find anyone just call Benjamin Frankin Plumbing.

    “These guys saved my week. We had a major plumbing problem and they were the only ones able to send someone out. Our plumber David B, worked so hard and was very professional the first day he worked for about 3 hours and the clog would not move, they came out the next morning and were able to get thing flowing again. He worked very hard with our problem and I am grateful they took good care of us and gave us honest advice. We just moved into an older home and they brought is up to us that our pipes will not last long. In a few months, we will be calling David backup and having them do a re-pipe. If you run into trouble and can't find anyone just call Benjamin Frankin Plumbing.”

    Mara T.

  • I would refer this Plumbing company to anybody who needs service.

    “Their customer service was outstanding when the gentleman his name was Adam and his team came out to my house not only did they fix the problem they did it in a timely manner and went above and beyond they gave me the knowledge to service my equipment after they were done I got no complaints I would refer this Plumbing company to anybody who needs service Benjamin's is the way to go. #ThankYou”

    Jason S.

  • Well, I am overjoyed to say that the entire project is done and in less than 24 hours!

    “My husband stopped by the Benjamin Franklin Plumbing office location early yesterday morning and spoke with Maria C. She was pleasant, friendly and timely with her follow up. As was promised, a technician came to our home later in the day to size up our project and give us a written quote of what was to be completed. Well, I am overjoyed to say that the entire project is done and in less than 24 hours! Our technician, David B. and Abi were spectacular. They worked great together, were very personable, friendly and great at what they do. The great service and knowledgeable staff made this all possible. I recommend this business and will use them again if needed.”

    Susan B.

  • He is the only one that I will call from now on! Awesome job!

    “Fantastic service from the initial phone call all the way through the complete service! David B was outstanding! He took his time and clearly explained everything to me. He is the only one that I will call from now on! Awesome job!”

    Gerald W.

  • Outstanding job!

    “From the initial phone call to the plumbing service I was very pleased with not only the work but also knowing what it was going to cost up front. Adam and Terry did an outstanding job keeping me posted of all steps in the repair. Maria was excellent in her follow up with great customer service and a good since of humor. I would highly recommend the services of Benjamin Franklin Plumbing to anyone.”

    Ron H.

  • The technician was top notch

    “The technician was top notch and did and wonderful job. He was very professional and courteous and I will use them again.”

    Elroy M.

  • I would never hesitate to recommend his work to anyone!

    “Old houses= big problems!! My husband and I were notified our water bill was astronomical by the City of Morganton. Upon our investigation ( with no knowledge in the plumbing area) we THOUGHT it was our main line, which was only part of it... we called several plumbers. Some of these "professionals" did not even bother to go under our home to check for any additional problems, they came, quoted ( without looking at hardly anything), and left. May I add that we have an extremely tight, maze-like, horrifying crawl space!! It was then that Mike Lavoie came to give us an estimate. I have honestly never dealt with someone who was as knowledgeable, professional, or meticulous as he was. He never hesitated to answer any questions- trust me, there were A LOT! His service was the first rate, he was on time, always kept us informed on what was going to be accomplished before he started, never left us without water ( with having 3 kids in this house is a must!), worked endlessly to ensure we were happy with the job. We had a complete re-plumbing of the entire house. I would never hesitate to recommend his work to anyone! If you include the warranties offered, the skill involved, professionalism, and top notch work- I'd say it's a bargain! As the saying goes- you get what you pay for!!”

    Melissa B.

  • We highly recommend them for all the work.

    “Best plumbers, very professional, extremely knowledgeable and very friendly. Mike and Darren were great with my family and I. I will definitely use Benjamin Franklin Plumbing again. We had called 5 "local" plumbers...1 returned our call and couldn't make it. We had been to the BFP open house so we called. We highly recommend them for all the work.”

    Joseph V.

  • Prompt, very knowledgeable and put our minds at ease!

    “Our water heater went out flooding our basement and leaving us not knowing what to do, we call Benjamin Plumbing and they sent out Buck. He was prompt, very knowledgeable and put our minds at ease! Will call him with any future plumbing needs!”

    Brent K.

  • We couldn't ask for any more from a service provider.

    “Recently had an annual plumbing inspection. It was done with the same efficiency that all of our previous services have been done. Whenever we have a plumbing issue, Benjamin Franklin is our "go-to" source for a quick, reasonably priced solution. Mike L., the technician who commonly responds to our calls, provides expert service. When we make a service appointment, he is ON TIME, and he finishes the job in short order. Maria C, the Customer Care Rep, responds to our calls and keeps us informed about the status of our appointments. We couldn't ask for any more from a service provider.”

    George K.

  • Experience could not have been better.

    “Courteous, friendly, quick experienced and competent. Great folks to work with. Experience could not have been better.”

    Thomas C.

  • I couldn't have asked for a better smoother or less stressful experience.

    “I highly recommend Benjamin Franklin Plumbing. They are certainly always on time. Very neat and all the plumbers they hire are highly skilled. When they arrive on the job they have every tool needed for the job and usually almost every part needed is on the truck. But best of all Michael Lavoie the plumber that came was so courteous informative and highly professional. He was highly skilled and knew exactly what the problem was and fixed it like a pro. I couldn't have asked for a better smoother or less stressful experience than I had with him and all the people at Benjamin Franklin Plumbing”

    Cassandra F.